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Customer Profiling Customer and prospect profiling that supports marketing and sales efforts. Clear identification of Key Decision Makers, Key Purchase Makers as well as full contact details.
Customer Insight Insight gathering on customers including: purchase decisions, current systems, future intentions and perceptions.
Lead Generation Generating demand through telephone based marketing campaigns. Generating qualified leads for sales teams.
Appointment Setting Demand generation with appointment scheduling and follow up to secure appointments for sales teams.
Pipeline Incubation Nurturing leads and opportunities that are not sales ready. Managing the touch points and contact schedule to keep the opportunity warm and current.
Telesales End-to-end selling of products and services including transacting the sale and follow up contact.
Lead Driver Driving the leads to the sales and team and channel via CRM platform technology and personal follow up.
Installation Base Retention and customer development programs that ensure maximum renewal and revenue generation.
Channel Development Generating and distributing leads to the channel in conjunction with marketing campaigns.
CRM Application Web-based CRM application that manages the customer and prospect relationship.
Sales Force Automation Sophisticated tools to allow teams to mange their sales pipelines resulting in accurate and timely reporting and forecasting.