Global CRM Market to grow by $1.3 billion in 2011

The CRM market expanded by 6.2 percent last year, to reach $16.5 billion, according to the worldwide Semiannual CRM Applications Tracker released by IDC. The forecaster expects the CRM applications market to continue along this trajectory thoughout the year, with a gain of 7.6 percent, to reach revenue of nearly $18 billion. In its revenue figures, IDC includes license and maintenance fees as well as income derived from software-as-a-service and other subscriptions.

Information from Customer Relationship Management magazine - August 2011