Contact Centre CRM Solution
Deliver Results and Cost Savings with a Virtual Contact Centre!
Virtual call centres offer a cost-effective approach to managing
interactions with sales prospects as well as current customers and business
partners.
Remote agents from all over the world can simply log into the system via the
web. Whether answering inbound calls or initiating outbound calls, all
communications are tracked in the LeadMaster
online CRM
database, thus offering all of the tracking, reporting and data mining
capabilities that enable closed loop lead tracking.
The LeadMaster online system provides a hosted solution for your remote call centre team with a centralised web-based system to support a variety of inbound and outbound campaigns including:
- Lead generation
- Lead qualification
- Lead nurturing and follow-up
- Appointment setting
- Event management
- Technical support and customer care
- Surveys
- Fulfilment, promotions and registrations
- Drives cost savings through integration with online CRM system
- Web-based infrastructure offers flexibility and scalability
- Custom scripts to guide call agents can be created in minutes with an intuitive wizard
- Instant set-up means quick time-to-market - no lengthy implementation or set-up process
- Intuitive web interface increases agent efficiency and reduces training time.
In addition to providing the virtual call centre infrastructure, LeadMaster also offers remote agent outsourcing with home-based call centre professionals across North America. Whether you need to staff your call centre from the ground up or supplement your existing team to provide additional staff during peak times, we have experienced call centre agents who can act as an extension of your company for demand generation, lead nurturing and more.
